Constricted Consumerism: Payers gonna play

You’ve heard it a million times: consumerism is upending healthcare! Just like every other industry, empowered consumers will finally take charge, demanding better experiences, greater transparency, and of course, lower costs.

The Funnel Wars: The battle for healthcare consumers

Picture the healthcare continuum. Now, flip it on its side and imagine it in the shape of a funnel: health & wellness services at the top, leading to initial encounters, specialty care, surgical care, tertiary, and quaternary care.