Health insurance companies are under growing scrutiny—but what do the people inside those organizations think?
While the public conversation focuses on rising costs and care delays, a more nuanced story is emerging from within. This report explores the growing moral tension faced by payor employees: a workforce that believes in its mission but is increasingly uneasy about how that mission plays out in practice.
Based on a national survey by BPD, Good People, Flawed System reveals a surprising contradiction. Employees of health insurance companies report high job satisfaction and strong alignment with their organizations’ values—yet 67% also have concerns over how their organizations prioritize profits over patients. These insights offer providers a powerful new lens for negotiating with payors and building more mission-aligned partnerships.
Download this report to explore:
- Why employees believe in their organizations—despite rising ethical concerns
- How internal tension is shaping perceptions of access, care delays, and cost
- Ways health systems can use this data to build more effective, values-aligned partnerships with payors
